Scenario 1: Incorrect Email Format Error
Issue: You receive an error message stating the email format is invalid when trying to save.
Solution: Double-check the new email address for typos. Ensure it follows the standard email format (e.g., [email protected]). The system requires a valid email structure to proceed.
Scenario 2: Email Change Not Reflecting Immediately
Issue: After saving, the supplier card or summary counts do not immediately update.
Solution: This could be a temporary display issue. Try refreshing your browser page. If the issue persists after a refresh, clear your browser's cache and cookies. If still not updated, contact support.
Scenario 3: Supplier Remains 'Onboarded' After Email Change
Issue: The supplier's status does not change to 'Pending Acceptance' and stays 'Onboarded' even after the email is updated.
Solution: This is unexpected behavior. Verify that the email was indeed saved correctly on the supplier card. If it was, and the status hasn't updated, there might be a system sync issue. Contact support with details of the supplier and the old/new email.
Scenario 4: New Contact Has Not Received Invitation
Issue: The new supplier contact reports that they have not received an invitation email after you changed their contact information.
Solution:
First, confirm the new email address was entered correctly on the supplier card.
Ask the supplier to check their spam or junk mail folders.
Verify there are no email domain blocking issues.
You may need to manually resend the invitation from
Settings -> Suppliers -> Invites. Locate the new contact's entry and use the option to resend the invite.
Scenario 5: Old Contact Still Has Access
Issue: You changed the contact email, but the previous contact still has access to the platform.
Solution: Changing the contact email does not automatically revoke access for the old user. You must manually revoke their access. Navigate to Settings -> Suppliers -> Invites. Find the old email address (it will be listed as a user associated with that supplier) and use the 'Revoke access' option from the action menu.
